Good customer service is hard to find these days. I recently had an experience where someone gave great customer service and it makes me grateful for that person and I wanted to share that with you. I was on a sunset tour in Key West and our boat captain pulled away from the dock and got a phone call that there was a couple waiting for a tour that had been overbooked.
He at first thought about how he could deal with the situation and he remembered calling the people. He actually admitted and remembered that they called him about 9:30 at night, just as he was going to bed. And he thought he would write it down in the morning and he forgot and he admitted it wholeheartedly. He didn’t try to put the blame on anyone else. So what he did was really spectacular. He called another boat captain from a competing company, his competition, and told them what had happened, that he overbooked a tour.
He told the captain of that boat that if he would take this couple out on their tour that he booked, he would pay him whatever that captain wanted, even if it was more than what those that couple paid him for the tour. He offered great customer service! And I noticed, and I want everybody else to notice that good customer service still does exist, even though it’s a little harder to find so kudos to you, Andrew.
And if you’re ever in Key West, check out Andrew at Key West Sandbar Trips and tell him what a great job that he already did with customer service.
I’m Donna Bordeaux from Calculated Moves. Please follow us on Facebook, Instagram, and LinkedIn. Make sure you check out our blogs and our websites from the link below. Subscribe to our YouTube channel and hit the bell to be notified when we post. To contact me, email me at donna@calculatedmoves.com.
Donna Bordeaux, CPA with Calculated Moves
Creativity and CPAs don’t generally go together. Most people think of CPAs as nerdy accountants who can’t talk with people. Well, it’s time to break that stereotype. Lively, friendly, and knowledgeable can be a part of your relationship with your CPA as demonstrated by Donna and Chad Bordeaux. They have over 50 years of combined experience as entrepreneurial CPAs. They’ve owned businesses and helped business owners exceed their wildest dreams. They have been able to help businesses earn many times more profit than the average business in the same industry and are passionate about helping industries that help families build great memories.